FAQ
Your questions answered
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I forgot my password. How do I reset it?
– Click the Login button at the top right of the site
– Click the “forgotten password?” link at the bottom left
– Enter your email address and click request password – an email will be sent with a link to reset your password
– Click the link in the email, there will be a prompt for you to enter a new password
– You can now login with your new password
Once logged in other account details including your password can be changed via the Account button at the top right of the site, for extra assistance please contact us at tnu-tr.newcastlelaboratories@nhs.net
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How do I register with Newcastle Laboratories?
By completing the straightforward registration form at: Register
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Why do I need to register for this website?
Only general practitioner sites who order consumables through the laboratory at Newcastle upon Tyne Hospitals NHS Foundation Trust need register with this website.
By registering, you will be able to access the Supplies Catalogue and order consumable items for your practice, ordering instructions can be found here
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I haven’t received confirmation of my registration yet.
It may take us some time to process your registration but you may have already been approved, please make sure to check your Spam email folder to make sure the message hasn’t been lost.
If you still haven’t received confirmation and you want to get in touch you can find ways of doing so here: Contact Us
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Do you provide laboratory services for non-NHS users?
Yes. Whilst we undertake laboratory testing for NHS hospitals regionally and nationally, we also provide laboratory services to a wide range of non-NHS organisations. If you wish to refer samples to the Laboratory at Newcastle upon Tyne Hospitals NHS Foundation Trust, please contact the Laboratory Business Unit tnu-tr.newcastlelaboratories@nhs.net to ensure the laboratory has the capacity and capability to support your requirements. Any samples received without prior communication and confirmation of laboratory capacity may not be processed.