To add on a test to an existing sample:

Urgent Blood Sciences add ons should be telephoned to:

Biochemistry/Haematology: 0191 223 1017

Immunology: 0191 282 4395

Microbiology: 0191 223 1019

Please note all blood sciences telephone add on’s need to be followed up with an email to:

tnu-tr.bloodsciencesadditions@nhs.net

Please include the following information in the add on email:

• Patient Name
• NHS Number
• Specimen Number
• Add on Test(s)
• Date of sample collection

If you are unsure which department you need to call, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

For queries regarding results:

Biochemistry/Haematology: 0191 223 1017

Microbiology: 0191 223 1019

Immunology: 0191 282 4395

Cellular Pathology: 0191 282 4445

If you are unsure which department you need to call, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

For clinical queries:

Biochemistry: 0191 244 8889/0191 282 9719 (Duty Biochemist). For less urgent queries, you can email nuth.dutybiochemist@nhs.net

Haematology: If advice is required about a haematological problem please see this guidance [LINK] in the first instance. If the query cannot be answered then further queries should be directed to the Advice and Guidance service in the first instance. If help is required with a patient that is currently under our care or known to our service then please write to the appropriate consultant haematologist directly. We aim to reply to all GP Advice and Guidance requests within 48 hours but an answer will often come sooner. If you need urgent or emergency advice that cannot wait then please contact the on call haematology registrar via switchboard (0191 233 6161).

Microbiology: 0191 223 1019

Immunology: 0191 282 4395

Cellular Pathology: 0191 282 4445

For ICE related issues or queries:

Ice Admin: 0191 223 1135 (Option 6) alternatively you can email tnu-tr.iceadmin@nhs.net

A list of FAQ relating to ICE can be found here 

For Sample Requirements:

This information should be available on our website within the test directory section. If you can’t find this information, please call the appropriate department on:

Biochemistry/Haematology: 0191 223 1017

Microbiology: 0191 223 1019

Immunology: 0191 282 4395

If you are unsure which department you need to call, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

For specimen courier queries:

GP courier collections are handled by the trusts transport team contactable on 0191 223 1353

For enquiries regarding GP pathology supplies:

Please note that we encourage all GP practices to use our new online catalogue for ordering supplies. Please register/log in to our website to access the catalogue, information on this can be found here

For any queries regarding GP supplies, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1), or email tnu-tr.newcastlelaboratories@nhs.net. Alternatively you can fill out our contact form

For information about private lab test prices:

Please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

To report misdirected lab reports “Not our Patient”:

Please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

To inform the lab of urgent samples being sent:

It is not necessary to inform the lab if you are sending urgent samples, as long as you write ‘URGENT’ clearly on the request form and envelope (if applicable). If you do still wish to inform the lab, please call Pathology Reception on 0191 213 7190

For laboratory testing invoice queries:

Please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

If your query does not fall into any of these categories, please contact the Business Unit/ GP Liaison service on 0191 223 1135 (Option 1) or email us at tnu-tr.newcastlelaboratories@nhs.net